Apple finally acknowledges faulty MacBook keyboards, Offers new repair program for affected users

Apple’s MacBook and MacBook Pro users were facing a lot of issues related to butterfly keyboard design. The California based giant has finally officially acknowledged the issue with their butterfly keyboard mechanism in their recent MacBook models. To rectify the problem, the company is offering free extended warranty solution to cover the damaged devices.

What is Apple’s Answer to the MacBook issue?

MacOS High Sierra

The company is offering an extended warranty to cope with this issue. The offered extended warranty covers replacement of one or more keys or the whole keyboard. This is depended on the extent of users’ problems. It covers every MacBook and MacBook Pro laptop with butterfly keyboard for up to four years from the date of its retail purchase. That’s way longer than a warranty on a laptop. That’s even more than what the company offers on its Apple Care+ program. Apple Care+ is basically an extended warranty for your Apple devices.

According to Apple’s service page, the program covers the following issues:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Also Read: Sony effectively asking Xperia XZ1/XZ2 users facing display problems to just deal with it!

The complaints from users about Apple’s recent laptop keyboards have been growing in the past few years weeks and months. There are complaints with people even going and saying as much as the keyboards are made this way so that Apple can earn a lot on repair bills. The keyboards were failing with little special of dust also, so allegations like that made sense. While the solution to this problem has taken a longer then users would like, it’s good to see Apple accepting their fault and taking necessary steps. However, with issues like this, the future of Apple laptops are a little dusty.

Lalit Wadhwa

Tech Geek, BlackBerry Lover and a Engineer

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